Last updated: 20th March 2023
Want to get up close and personal? We can deliver directly to your home saving you the cost of delivery from Correos Express!
Lisbon Central (0-10km) €0, completed within 24 business hours. Same day for orders before 1pm.
Wider Lisbon Metro Area (10-20km) €0.99, completed within 24 business hours. Same day for orders before 1pm.
We’re only able to make one delivery attempt free of charge. If we’re unable to complete the delivery on the first attempt you will be charged €1.99 for delivery via Correos Express (See below ‘Portugal & Spain Deliveries’). To avoid this, let us know a place where we can leave the parcel – We’ll always take a picture to show you exactly where we’ve placed it, but only with your permission first.
Portugal & Spain Deliveries:
Within the Iberian Peninsular, shipping costs €1.99 or €4.99, depending on the weight or items (bulky food items are normally €4.99). Your items will usually arrive within 48-72 hours. In some instances, on early morning orders you may receive your items the next day. Check your confirmation email for further details.
Austria, Belgium, Czech Republic, France, Germany, Greece, Ireland, Italy, Netherlands, United Kingdom*
The above regions cost €6.99 or €11.99 depending on the weight. Items will typically arrive within 5 business days. Fulfilled at Doggy Banquet within 24 business hours; typically the same day for 48hr delivery.
Can’t find your region located here? Reach out to us for details on shipping to your region**
United Kingdom & Brexit*
Orders to the United Kingdom are outside of the EU Customs Union and may therefore may incur import duties. Doggy Banquet does not pay these and therefore customers are liable to pay them directly with the courier (DHL).
Out of Region Shipping Costs**
We have established shipping routes to many countries across Europe but there are some which are still unavailable at checkout. While we can make out-of-region deliveries the costs can be considerably higher so get in touch with us via the email below.
Backorders are available on items that are out of stock but already have a supplier order PO raised. In these limited circumstances, the items you’ve requested have been ordered to Doggy Banquet, but are not currently available for shipping to a consumer.
Deliveries may be delayed up to two weeks, typically less. You can request a refund at any time prior to shipping, which will be quickly actioned by our payments team.
If you are unsure whether the items you want are on back order, add them to your cart and click on the cart icon. If you have already purchased, backorder items will be clearly stated on your invoice. Any questions or concerns reach out to us at:
If you change your mind we completely understand, you are able to request a refund within 30 days from delivery. Simply contact us at firstname.lastname@example.org and we will issue you a returns approval and a returns label.
The returns label is €0.00 for customers in continental Spain & Portugal.
The returns label is €6.99 or €11.99 depending on the weight, for customers in these European regions: Austria, Belgium, Czech Republic, France, Germany, Greece, Ireland, Italy, Netherlands, and the United Kingdom.
The return cost is borne by the customer for all other regions.
All products returned must be in the same perfect condition as when they were shipped to you. Including any tags, packaging, stickers and labels. If any item is damaged on arrival let us know and we will replace it for you as quickly as possible.
Refunds will be issued via the same payment method within 7 days of receiving the items at our warehouse.