Doggy Banquet

Same-day delivery in Lisbon. Shipping available across EU

Frequently asked questions

Our FAQ’s include some commonly asked questions. If you can’t find the information you need here, go to the contact us page and send us a note. We’re here to help. 

General Questions

Learn more about us, our business and our values. 

We are a small Portuguese company based in central Lisbon. Currently we’re only operating online with a view to expand to brick-and-mortar in the Lisbon/Cascais area soon. 

We stock a range of dog supplies to support with feeding, training and hygiene. Our range is constantly expanding. 

Doggy Banquet primarily is retailer of other brands. We source Europe for high quality products that promote pet health and reduce your environmental footprint. 

We’re working to develop out own products tailed to the needs of our customers, including beds, blanks, harnesses and feeding bowls.

No – Of the many major brands we sell for, we are often cheaper than our competitors. Our subscribers also receive extensive discounts, subsidised shipping and free giveaways. Don’t miss out.

Customer Questions

Answer straightforward questions relating to your order.

Currently we ship to Portugal, Spain and France. Orders are dispatched within 48 business hours and typically arrive 24 hours later. Expect your order to arrive no later than 5 working days (but usually much sooner!).

Absolutely, we accept refunds for products returned to us within 30 days. Just send a message to customer services and they will issue you with a returns note and some guidance on a more suitable purchase if you need it. 

In exceptional cases, orders may arrived damaged; this is a fact of life which we can’t entirely guard against. 

Let customer services know what has happened, its helpful if you take some pictures and provide some context, for example damaged packaging. They will set things right for you. 

Yes, all our orders are sent our via tracked and recorded mail so you can follow your package to your front door. 

You’ll receive the tracking details in your confirmation email. 

There are two ways to receive free delivery. 

 

  1. If you live in the local Lisbon area (postal codes beginning with 10*-19). You’ll be given the option to checkout with no delivery charge. 
  2. Your order value is over €49, delivery is also free!

We’ve done our best to make it affordable and easy for you. If you think you should see this options during checkout but don’t, please let us know. 

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