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Terms of Use

Welcome to Doggy Banquet! These Terms and Conditions govern your use of our website and the purchase of products from our online store. Please read these terms carefully before using our website or making a purchase. By accessing or using our website, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not proceed to use our website.

  1. General Information 1.1. Doggy Banquet is an online e-commerce store based in Lisbon, Portugal, specializing in the sale of pet products. 1.2. By using our website and making a purchase, you confirm that you are at least 18 years old or have obtained parental or guardian consent.
  2. Ordering and Payment 2.1. To place an order, add the desired products to your shopping cart and proceed to the checkout process. 2.2. All prices displayed on our website are in Euros (€) and include VAT (Value Added Tax) at the applicable rate. 2.3. We accept payment through secure online payment methods, including credit/debit cards and PayPal. 2.4. Once your order is placed and payment is confirmed, you will receive an order confirmation email with the details of your purchase.
  3. Shipping and Delivery 3.1. We offer to ship within Portugal, Spain and limited regions across the EU. Please refer to our Shipping Policy for detailed information on shipping methods, costs, and estimated delivery times. 3.2. We strive to process and ship orders promptly. However, please note that delivery times may vary depending on the shipping address and external factors beyond our control. 3.3. Doggy Banquet is not responsible for any customs duties, taxes, or fees that may apply to international orders. These charges, if applicable, are the sole responsibility of the customer.
  4. Returns and Exchanges 4.1. We want you to be satisfied with your purchase. If you are not completely happy with your order, please refer to our Returns and Exchanges Policy for instructions on how to return or exchange a product. 4.2. Products must be returned in their original condition and packaging, and any applicable shipping costs for returns or exchanges are the responsibility of the customer unless the return is due to a defective or incorrect item.
  5. Product Information 5.1. We strive to provide accurate product information on our website, including descriptions, images, ingredients, and nutritional information, this may not always be correct due due to administrative errors, technical issues or changes with manufacturer guidance. Please note that the actual product packaging and ingredients may vary from the information provided. 5.2. It is important to read and follow the product instructions, warnings, and guidelines before using or administering any pet products purchased from our store. You accept that information on the site may not be up to date and it is your own responsibility to follow the guidance for products supplied by the manufacturer.
  6. Intellectual Property 6.1. All content on our website, including but not limited to text, graphics, logos, images, videos, and software, is the property of Doggy Banquet or its suppliers and is protected by intellectual property laws. 6.2. You may not use, reproduce, modify, or distribute any content from our website without prior written permission from Doggy Banquet.
  7. Privacy 7.1. Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and disclose personal information.
  8. Limitation of Liability 8.1. Doggy Banquet, its directors, employees, or affiliates shall not be liable for any direct, indirect, incidental, special, or consequential damages that result from the use or inability to use our website or products. 8.2. In no event shall our total liability to you for any damages, losses, or causes of action exceed the amount paid by you, if any, for the products purchased from our website.
  9. Governing Law and Jurisdiction 9.1. These Terms and Conditions shall be governed by and construed in accordance with the laws of Portugal. 9.2. Any disputes arising out of or relating to these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of Lisbon, Portugal.
  10. Modifications to the Terms and Conditions 10.1. Doggy Banquet reserves the right to modify or update these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website. 10.2. It is your responsibility to review the Terms and Conditions periodically to stay informed of any updates.
  11. Severability 11.1. If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
  12. Entire Agreement 12.1. These Terms and Conditions, together with our Privacy Policy, Shipping Policy, Returns and Exchanges Policy, and any other policies or agreements referenced herein, constitute the entire agreement between you and Doggy Banquet regarding the use of our website and the purchase of products.
  13. Thank you for taking the time to read and understand our Terms and Conditions. If you have any questions or concerns, please contact our customer support team. Your continued use of our website and purchase of our products signifies your acceptance of these terms.
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